Terms and Conditions

Welcome to ratnabhander.com, operated and managed in India by GHOSH BROTHERS. These Terms and Conditions outline the rules and regulations for the use of our website and services related to gemstone sales.
By accessing this website and purchasing gemstones, you agree to these terms. If you disagree with any part, please refrain from using our services.

  1. Products

We sell natural, semi-precious, and precious gemstones, all sourced from verified suppliers. Each gemstone is described with details like weight, color, shape, and origin to the best of our knowledge.
However, as gemstones are natural products, slight variations in color, size, and appearance may occur.

  1. Authenticity

All gemstones sold by Ratna Bhander come with authenticity assurance. We provide certification (if mentioned on the product page) from reputed gemological laboratories.
Customers are advised to verify the certificate and gemstone upon delivery.

  1. Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless mentioned otherwise. Prices and availability are subject to change without notice.

  1. Orders and Payments

Orders are accepted through our website only. Payments can be made via secure payment gateways.
We reserve the right to cancel orders in cases of payment failure, suspected fraud, or incorrect pricing.

  1. Limitation of Liability

While we take utmost care to ensure accuracy, Ratna Bhander shall not be liable for any indirect, incidental, or consequential damages arising from the use of our gemstones.

  1. Intellectual Property

All content, images, and designs on ratnabhander.com are owned by GHOSH BROTHERS. Unauthorized reproduction is strictly prohibited.

  1. Governing Law

All disputes are subject to the jurisdiction of courts in India.

Contact:
πŸ“§ ratnabhandergems@gmail.com
πŸ“ž 9062436683

βΈ»

πŸ”’ Privacy Policy

At ratnabhander.com, your privacy is our priority. This policy explains how we collect, use, and safeguard your personal information.

  1. Information We Collect

We collect the following details when you place an order or contact us:
β€’ Name
β€’ Email address
β€’ Phone number
β€’ Billing and shipping address
β€’ Payment details (processed securely through third-party gateways)

  1. How We Use Your Information

Your data is used to:
β€’ Process and deliver your gemstone orders
β€’ Improve our website and services
β€’ Send you updates and offers (only if you opt-in)

  1. Data Protection

We use SSL encryption and secure payment gateways to protect your data. We never store sensitive payment details on our servers.

  1. Sharing Information

We do not sell or trade your data. It may be shared only with:
β€’ Delivery partners for order shipment
β€’ Payment processors for secure transactions
β€’ Legal authorities if required by law

  1. Cookies

Our website uses cookies to enhance your shopping experience. You can disable cookies in your browser if you prefer.

  1. Contact Us

For privacy-related concerns, contact us at:
πŸ“§ ratnabhandergems@gmail.com
πŸ“ž 9062436683

βΈ»

πŸ’Ž Return and Refund Policy

We strive to ensure every gemstone meets our customers’ expectations. However, if you are not satisfied with your purchase, please review our return policy below.

  1. Eligibility for Returns

You may return gemstones if:
β€’ The gemstone is damaged, defective, or incorrect.
β€’ You notify us within 3 days of delivery.
β€’ The gemstone is unused, unworn, and in its original packaging with the certificate (if provided).

  1. Non-Returnable Items
    β€’ Customized, engraved, or personalized gemstones
    β€’ Gemstones that have been worn, used, or altered
    β€’ Products without their original invoice or certificate
  2. Refund Process

Once we receive and inspect the returned gemstone, your refund will be credited within 7–10 business days. Refunds are issued through the same payment method used during purchase.

  1. Return Shipping

Return shipping costs are borne by the customer unless the item was damaged or incorrect due to our error.

For return and refund assistance:
πŸ“§ ratnabhandergems@gmail.com
πŸ“ž 9062436683

βΈ»

🚚 Shipping Policy

We deliver genuine gemstones safely and securely across India and internationally (where supported).

  1. Processing Time

All orders are processed within 2–4 business days after payment confirmation.
Customized gemstones may take additional processing time, which will be informed before dispatch.

  1. Delivery Time
    β€’ Domestic Orders (India): 5–10 business days
    β€’ International Orders: 10–20 business days (depending on location and customs clearance)
  2. Tracking

Once shipped, customers receive tracking details via email or SMS.

  1. Packaging

We use tamper-proof and secure packaging to ensure your gemstones reach safely.

  1. Delays

We are not responsible for delays caused by courier companies, natural calamities, or government restrictions. However, we will keep you updated on the status of your shipment.

  1. Damaged Packages

If you receive a damaged parcel, please refuse delivery and contact us immediately at ratnabhandergems@gmail.com or 9062436683.

whatsapp